PAIA Manual

(Prepared in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000)

1. INTRODUCTION

Syntra Automations (Pty) Ltd is a private body providing AI automation services. This manual informs the public on how to request access to records held by the Company.

2. CONTACT DETAILS

Head of Body: Jonathan Scott Munday (Director)

Deputy: Abdullahi Farah (Director)

Postal Address: 28 Main rd, Mowbray, Savoy Gardens

Physical Address: 28 Main rd, Mowbray, Savoy Gardens

Website: https://syntraautomations.co.za

3. GUIDE ON HOW TO USE PAIA

A guide on how to use PAIA has been compiled by the Information Regulator and is available at: https://inforegulator.org.za.

4. CATEGORIES OF RECORDS HELD

4.1 Records available without a formal request:

Information on the website (Marketing material, Public Service descriptions).

4.2 Records requiring a formal request:

  • Company Incorporation documents.
  • Financial records (Audit reports, tax returns).
  • Client Service Agreements and Data Processing Addenda.
  • Internal AI workflow documentation.

5. PROCESSING OF PERSONAL INFORMATION (POPIA)

We process personal information of:

  • Clients: Name, registration, contact details, payment info.
  • Third Parties (via Clients): Customer lead lists, email addresses.
  • Suppliers: API credentials, business details.

6. PROCEDURE TO REQUEST ACCESS

Requests must be made using Form 2 (available on the Information Regulator website), sent to the Information Officer, and accompanied by the prescribed fee.